- Mon-Fri 09:00AM - 06:00PM
Saturday 09:00AM - 05:00PM
Ask the Dentist
We Respect Your Privacy and the Law
We, at Worldciti Dental, are committed to protecting your personal information and respecting your right to privacy. In addition to privacy, we honour the obligations of confidentiality to patients under Common Law and we keep up to date with current privacy laws.
Worldciti Dental practices comply with:1. The Privacy Act 1988 (Privacy Act) including the Australian Privacy Principles (APPs)
2. The My Health Records Act 2012 and the Healthcare Identifiers Act 2010
3. The Health Records and Information Privacy Act 2002 (NSW)
Access and correction requests or breach of privacy complaints are dealt with under the Privacy Act and the APPs.
SENSITIVE INFORMATION means information or an opinion regarding your:
- racial or ethnic background
- political views
- membership of a political association
- religious beliefs or affiliations
- philosophical beliefs
- professional membership or trade association
- trade union membership, sexual preferences or practices or criminal record.
1. Australian Common Law implies an obligation of confidentiality between dentists and their patients. A breach of confidentiality may result into actionable in the courts.
2. Breaching of patient confidentiality may constitute unsatisfactory professional performance under National Health Practitioner Regulation laws.
3. There are circumstances identified in law which can legitimate us to disclose confidential patient information, which will be informed in this text.
EXCEPTIONS TO CONFIDENTIALITY
1. When a patient (or their legally authorised representative) permits to the disclosure.
2. Where clinical information needs to be shared amongst the treating team:
a) for internal quality assurance and health service assessment
b) disclosures which are permitted by law, for example under the privacy laws
c) disclosures which are required by law, such as: compulsory reporting of child abuse, infectious diseases
notification to relevant authorities or compliance with Court Orders, as Subpoenas and Search Warrants.
d) mandatory reporting of dental care practitioners whose impaired health may put the public at risk.
At Worldciti Dental practices, we use health information to provide you health care.We might use your information for other purposes only with your consent or if the information is used for the suitable purpose or when is required or authorised by law.
PERSONAL INFORMATION means information about the individual whose identity is apparent or can reasonably be determined, from the information or opinion (including in database) whether true or not; whether recorded in a material form or not. Personal information does not include de-identified data.
You have a right to expect that dentists will not disclose information provided by patients during the dentist-patient relationship without their permission.
Collecting Your Personal Information
Worldciti Dental may collect information from our patients, carers or guardians.
That may occur when you fill out an administrative form, such as a medical or dental history form or when you give us personal information over the telephone, counter or via our website.
The collected data may include your name, postal or e-mail address, date of birth, health fund or Medicare Card details, health information or any other information our dental practices may consider necessary.
In some instances, we collect your personal information from third parties. For example, when you make an appointment or make an inquiry. Also, we may collect information about your health and treatment from other health care professionals, such as specialists or general medical practitioners.
We may use or disclose your personal information to inform you about the products and services that might better serve your needs. For example, we may send you patient reminder notices. You can contact us at any time if you no longer wish us to do so. (please refer to "Contact Us" below).
Protecting Your Personal Information
Our Dental Practices may store information in different ways, such as in paper and electronic form. As the security of your personal information is important to us, we take all reasonable steps to protect it from mismanagement, loss or unauthorised access, modification or disclosure, such as:
- confidentiality requirements for our employees
- document storage security policies
- security measures for systems access
- offering a discreet environment for confidential discussions within dental clinics
- just allowing the transfer of personal information where the individual seeking access has given written consent
- access control for our buildings.
Having Access to Your Personal Information
Having access to your personal information is subject to the allowed by law. In case we cannot give you the requested access, we will provide you with reasons for the denial.
In some cases, we may be able to deal with your request over the telephone, e-mail or over the counter. A signed consent form will be required to transfer your records to or from dental practices, and our staff will assist you with the appropriate form.
Using Government Identifications
The collection of government identification might be required, such as your Medicare number or Vet Affairs card number.
We do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.
Dealing With Us Anonymously or with an Alias
You can deal with us in an anonymously manner using a pseudonym or alias where it is lawful and practicable to do so, however we might need to be able to uniquely identify your dental records so you would be required to remember your Fictitious Name details.
b) Talk to your treating dental practitioner
c) Contact our dental practice, Principal Dentist. Worldciti Dental practices contact details are available from our site.
If your concerns are not resolved to your satisfaction over a phone conversation, please write and let us know. In case further investigation is required, we will keep you advised of progress. If staff are unable to resolve the issue, we will escalate as appropriate to help the resolution.
We aim to protect and respect your privacy and confidentiality on our website; You can visit our website without telling us who you are or disclosing other personal information.
The information we receive from you depends on what you do when visiting, such as sending us an enquire, book a consultation or download material from our website, but only if you choose to provide the information.
Collecting your information
As standard practice, we do not collect personal information through this website; however, if for any reason we do collect your personal data via our website, the purpose of use will be explained on our site.
Any information you send through this website will be via standard unencrypted e-mail form unless otherwise stated.
Unfortunately, as no data transmission over the Internet is 100% secure, Worldciti Dental cannot give an absolute assurance that the information you provide will be protected at all times. In case you choose to do so, it is own risk and we will not be held responsible for events arising from unauthorised access to your personal information.
During the visit to this website, our web hosting provider or Google Analytics, Console and Google My Business may collect information for statistical purposes, such as:
- your server address (IP)
- your domain name if applicable
- date and time you visited our website
- pages you accessed and documents downloaded
- previous site you have visited
- the type of browser you are using.
The above mentioned information aim to develop statistics that allow the evaluation of the number of visitors to the different parts of our site; discover what information is most or least accessed to help us make our site more valuable and user-friendly to the visitors.
No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Web Hosting company logs.
Also, this website contains links to other sites and we are not responsible for the content and the privacy practices of another website. We encourage you to examine each site's privacy policies and make your own decisions regarding the reliability and correctness of material and information found.
The Internet is not a 100% secure environment. While we make every effort to use acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
E-mail addresses and personal information via patient forms are e-mailed using standard protocols directly to the practices e-mail addresses. Your information is not permanently stored on a database associated with this web hosting company or our web development team or contractors.
If you are worried about the sensitivity or security of your information, you are encouraged to contact us by phone or personally at any of our dental practices.
If you believe we have not followed the principles referred to in this privacy statement or have any other comments on these principles, please notify our Principal Dentist, Dr Matthew Lee.
We will not use or disclose any personal information for any other purpose without your consent. If we do, it will only be disclosed to someone as required by law.
A cookie is a small string of that stored on visitor’s computer by the web browser when visiting a website. Your browser stores information to prompt the website faster each time you return to our site.
We are not responsible to you or anyone else loss suffered in connection to the use of this website or any of its content, which include, but is not limited to, the transmission of any computer virus.
Where liability cannot be excluded, any liability incurred by us about the use of this website or the content is limited as provided under the Australian Trade Practices Act 1974 (s 68A).
We will never be liable for any indirect, incidental, special or consequential loss arising out of the use of this website, including loss of business profits or health dental and medical consequences.
Our Intellectual Property
Copyright © information on Wordciti Dental is subject to Australian copyright laws.
The copyright content of this website that may be owned by third parties occurs under licence or agreement.
You must not access and use the content of our website for non-commercial or personal use unless you have prior written approval from us. You may print out any content on this website for your personal use, only.
Any other use of this website content or reproduction is prohibited, except to the extent permitted by law. None of the content or any part of it may be reproduced on any other website.
If you seek to reproduce or otherwise use the content in any way it is your responsibility to obtain approval for such use where necessary.
External Links To and From Worldciti Dental website
Our website is linked to and from other websites over which we have no control. We do not know the accuracy of the information contained on other websites; therefore Worldciti Dental are not liable for the content on those websites.
App Privacy Collection Notice
Your personal information may be collected by our dental practices.
Why Worldciti Dental collect your personal information?
Our dental practice collects your personal and health information, including medical history, so we can provide you with dental health care.
What would happen if our practices did not collect your personal information?
If our practice did not collect your personal information, we might not be able to provide appropriate care or the care may not be suitable for your needs. If you do not wish to supply information, please let us know so we can discuss alternatives or give more guidance.
Who will the Worldciti Dental disclose your personal information to?
Your personal information will be disclosed but not limited to:
- other health professionals or specialists
- health insurance companies if you have a relationship with them
- government bodies if legally required access to and correction of your personal information.
Overseas disclosure of your personal information
We have no intention to disclose your personal health information to any overseas recipients.